Refund Policy

Last Updated: May 11, 2025

This Refund Policy explains our practices regarding refunds for services purchased through Boralyxenor ("we," "us," or "our"). By purchasing our services, you agree to the terms outlined in this policy.

General Refund Principles

We strive to ensure customer satisfaction with our workshop programs and educational services. However, due to the nature of digital educational content and online workshops, refunds are subject to specific conditions outlined below.

Eligibility for Refunds

Workshop Enrollments

Refund eligibility depends on the timing of your request and the extent of service usage:

• Before Workshop Start Date: Full refund available if requested at least 7 days before the scheduled workshop start date
• Within 48 Hours of Start: Partial refund of 50% available if requested within 48 hours of workshop commencement, provided no more than 10% of course materials have been accessed
• After 48 Hours: No refunds available once 48 hours have passed from the workshop start date

Subscription Services

For subscription-based access to our platform:

• Monthly subscriptions: Refund available within 7 days of initial purchase only, provided less than 25% of available content has been accessed
• Annual subscriptions: Pro-rated refund available within 30 days of initial purchase, minus any content accessed or workshops attended
• Renewal charges: No refunds on automatic renewal charges; cancellations take effect at the end of the current billing period

One-Time Purchases

Individual course materials, recordings, or resources purchased separately may be refunded within 14 days of purchase if the content has not been downloaded, accessed, or viewed.

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Completed workshops or courses where certification has been issued
• Downloaded materials, templates, or resources
• Custom or personalized services
• Special promotional offers or discounted bundles (unless otherwise stated)
• Third-party services or tools provided through our platform
• Administrative or processing fees

Refund Request Process

How to Request a Refund

To request a refund, you must:

1. Submit a written refund request to info@boralyxenor.com
2. Include your full name, email address associated with your account, and order number
3. Provide a detailed reason for your refund request
4. Submit your request within the eligible timeframe specified above

Processing Time

Refund requests are typically reviewed within 5-7 business days. Once approved, refunds will be processed to the original payment method within 10-14 business days. Processing times may vary depending on your financial institution.

Notification

You will receive email confirmation once your refund request has been reviewed, whether approved or denied. If denied, we will provide a detailed explanation based on this policy.

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing purchased services:

• Contact our technical support team immediately at info@boralyxenor.com
• We will work to resolve the issue within 48 hours
• If we cannot resolve the technical problem, a full refund or service credit may be provided at our discretion

Workshop Cancellation by Boralyxenor

If we cancel or significantly reschedule a workshop:

• You will receive a full refund automatically
• Alternatively, you may transfer your enrollment to a future workshop session at no additional cost
• You will be notified of cancellations at least 48 hours in advance when possible

Exceptional Circumstances

In cases of documented medical emergencies, family emergencies, or other extraordinary circumstances, we may consider refund requests outside the standard policy terms. Such requests are evaluated on a case-by-case basis and require appropriate documentation.

Partial Services and Pro-Rating

For services partially consumed:

• Refunds will be calculated based on the unused portion of the service
• Access to materials, completed modules, or attended sessions will be deducted from the refund amount
• Minimum refund amount is subject to a processing fee of 5% or the local currency equivalent

Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute through your financial institution:

• Your account access will be immediately suspended pending resolution
• We will provide transaction documentation to your financial institution
• If the chargeback is found to be unjustified, you may be liable for administrative fees and legal costs
• We encourage you to contact us directly before initiating any payment dispute

Account Credits and Alternatives

Instead of a monetary refund, we may offer:

• Account credit equal to the refund amount for future purchases
• Transfer to a different workshop or course of equal or lesser value
• Extended access period to compensate for service interruptions

Account credits do not expire but are non-transferable and cannot be redeemed for cash.

Changes to Services and Pricing

We reserve the right to modify our services, content, or pricing at any time. Such changes do not entitle existing customers to refunds unless the changes fundamentally alter the service you purchased as described at the time of purchase.

Currency and Exchange Rates

Refunds are processed in the same currency as the original transaction. If your financial institution applies currency conversion, exchange rate differences or conversion fees are your responsibility. We do not compensate for currency fluctuations between purchase and refund dates.

Modification of Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy. Refund requests will be governed by the policy in effect at the time of purchase.

Limitation of Liability

Our total liability for any refund claim shall not exceed the amount you paid for the specific service in question. We are not liable for any indirect, consequential, or incidental damages arising from service usage or refund processing.

Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Boralyxenor
111 Victoria St, Germiston, Johannesburg, 1400, South Africa
Email: info@boralyxenor.com
Phone: +27 83 448 3158

Governing Terms

This Refund Policy is part of our Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail. By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.